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Refund and Cancellation Policy
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You can cancel at any time. This page explains what happens to your access and when refunds apply.
Cancelling
Cancel from Settings → Billing, or email [support email]. Your access continues until the end of the month you have already paid for, and you will not be charged again.
Removing a broker account
If you disconnect a broker, it is removed from your next bill. The current month is not prorated.
Refunds
- Fees for a month that has started are not refunded, except as below.
- If you were charged twice, or charged after cancelling, we refund the extra amount in full.
- If ApexDelta was unavailable for more than [number] consecutive days in a billing month because of a fault on our side, you can ask for a refund for that month.
Approved refunds go back to the original payment method within 7 working days of approval. Your bank may take a few more days to show it.
Failed payments
If a payment fails, we will email you and retry. You can pay from Settings → Billing. If the payment is still pending after [number] days, data syncing pauses until it is paid. Your data is not deleted.
Questions
Email [support email] or raise a ticket from Settings → Help.